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#29 - what pissed me off lately: Lowes
Sep. 18th, 2019 12:52 pmMy last trip to Lowes to trade in our empty 5-gallon water bottles for full ones.
My partners dislike the tap water in our home (there's nothing wrong with it as far as I can tell, but they won't drink it), so we keep a water cooler machine with 5-gallon jugs on it. We had run out, so I hauled the three empties to Lowes for exchanging.
There's a receptacle outside where you are supposed to put the bottles, and then it gives you a ticket to prove you brought in a bottle. On multiple occasions before, it has malfunctioned and refused to give a ticket, or been full and we just left the bottles outside, telling the cashier what had happened, and they just charged the exchange price (there's even a barcode in their register book that they can scan for this).
So this time, the receptacle was full, and I dropped off my empties and went inside to get full ones. The shelves for full bottles where I normally go were devoid of water (but full of empty bottles). I asked the cashier, and she called down to the other end of the store where they said they had some. I walked down there, and asked for three bottles of water.
At which time they told me I'd have to pay full price for the water (rather than the discounted exchange price) if I didn't turn in the bottles. I said, I left them outside by the machine, that's what I've always done. They said, well you can either go get them or pay full price, that's always been our rule. I said, It hasn't been, but I'm not fucking paying full price when I'M TURNING IN MY EMPTIES!
So I was forced to go back outside and retrieve three empty bottles from beside the machine (where there were in fact at least six--if I had been attempting to cheat them I could have picked up as many as I wanted--and walk back into the store to let them put the empty bottles on their shelf and sell me three full ones.
And thus a five-minute in-and-out trip to Lowes ended up taking me nearly half an hour of walking around the store inside and out in the stupid summer humidity and heat. Plus being told off by an annoying self-righteous cashier.
My partners dislike the tap water in our home (there's nothing wrong with it as far as I can tell, but they won't drink it), so we keep a water cooler machine with 5-gallon jugs on it. We had run out, so I hauled the three empties to Lowes for exchanging.
There's a receptacle outside where you are supposed to put the bottles, and then it gives you a ticket to prove you brought in a bottle. On multiple occasions before, it has malfunctioned and refused to give a ticket, or been full and we just left the bottles outside, telling the cashier what had happened, and they just charged the exchange price (there's even a barcode in their register book that they can scan for this).
So this time, the receptacle was full, and I dropped off my empties and went inside to get full ones. The shelves for full bottles where I normally go were devoid of water (but full of empty bottles). I asked the cashier, and she called down to the other end of the store where they said they had some. I walked down there, and asked for three bottles of water.
At which time they told me I'd have to pay full price for the water (rather than the discounted exchange price) if I didn't turn in the bottles. I said, I left them outside by the machine, that's what I've always done. They said, well you can either go get them or pay full price, that's always been our rule. I said, It hasn't been, but I'm not fucking paying full price when I'M TURNING IN MY EMPTIES!
So I was forced to go back outside and retrieve three empty bottles from beside the machine (where there were in fact at least six--if I had been attempting to cheat them I could have picked up as many as I wanted--and walk back into the store to let them put the empty bottles on their shelf and sell me three full ones.
And thus a five-minute in-and-out trip to Lowes ended up taking me nearly half an hour of walking around the store inside and out in the stupid summer humidity and heat. Plus being told off by an annoying self-righteous cashier.
