Today's complaint

[semperfiona]

I have internet billpay, and I set up several bills with scheduled payments. I've just discovered that the cable company changed my account number when I moved, and all the payments I've made in the last three months have gone to the old account. They are dunning me for overdue bills on the new account, while I have a credit on the old one. ACCOUNT NUMBERS SHOULDN'T CHANGE FOR THE SAME PERSON!