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Yet another exciting three hours of Customer Service Training this afternoon. Today's episode: Email and Forums.
I am at odds with one of the big things they kept reiterating, and I'm curious about the views of my Loyal Readership.
Copied from the manual:
It has always been my belief that email requires neither a salutation nor a closing because the names of the addressee and sender are right there in the header; I liken email to verbal conversation. To some degree I do use greetings, especially when the email is a new start to a conversation or I haven't communicated with the recipient in a long time, but only on the first one in a thread, very-rarely-to-never on a reply, and I don't generally sign them unless to add other contact information.
Am I obliviously rude in this regard, or are they being backward and old-fashioned?
I am at odds with one of the big things they kept reiterating, and I'm curious about the views of my Loyal Readership.
Copied from the manual:
Creating an email is much like writing a letter. You need:
|
It has always been my belief that email requires neither a salutation nor a closing because the names of the addressee and sender are right there in the header; I liken email to verbal conversation. To some degree I do use greetings, especially when the email is a new start to a conversation or I haven't communicated with the recipient in a long time, but only on the first one in a thread, very-rarely-to-never on a reply, and I don't generally sign them unless to add other contact information.
Am I obliviously rude in this regard, or are they being backward and old-fashioned?
