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semperfionaYet another exciting three hours of Customer Service Training this afternoon. Today's episode: Email and Forums.
I am at odds with one of the big things they kept reiterating, and I'm curious about the views of my Loyal Readership.
Copied from the manual:
It has always been my belief that email requires neither a salutation nor a closing because the names of the addressee and sender are right there in the header; I liken email to verbal conversation. To some degree I do use greetings, especially when the email is a new start to a conversation or I haven't communicated with the recipient in a long time, but only on the first one in a thread, very-rarely-to-never on a reply, and I don't generally sign them unless to add other contact information.
Am I obliviously rude in this regard, or are they being backward and old-fashioned?
I am at odds with one of the big things they kept reiterating, and I'm curious about the views of my Loyal Readership.
Copied from the manual:
Creating an email is much like writing a letter. You need:
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It has always been my belief that email requires neither a salutation nor a closing because the names of the addressee and sender are right there in the header; I liken email to verbal conversation. To some degree I do use greetings, especially when the email is a new start to a conversation or I haven't communicated with the recipient in a long time, but only on the first one in a thread, very-rarely-to-never on a reply, and I don't generally sign them unless to add other contact information.
Am I obliviously rude in this regard, or are they being backward and old-fashioned?
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Date: 2009-04-01 03:41 am (UTC)I have little use for most of these customer service sessions anyway - I would rather be doing just about anything but unfortunately they are required. They take up so much time that I really don't have to give up - 30 emails while I was gone all about various CRs that I really should have been working on instead of debating emoticons!
As far as the opening.body.closing - I don't plan on changing anything. I use them when I feel they are needed and I don't when they aren't. I don't converse with outside contacts anyway - just all us inside folk. :)