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semperfionaYet another exciting three hours of Customer Service Training this afternoon. Today's episode: Email and Forums.
I am at odds with one of the big things they kept reiterating, and I'm curious about the views of my Loyal Readership.
Copied from the manual:
It has always been my belief that email requires neither a salutation nor a closing because the names of the addressee and sender are right there in the header; I liken email to verbal conversation. To some degree I do use greetings, especially when the email is a new start to a conversation or I haven't communicated with the recipient in a long time, but only on the first one in a thread, very-rarely-to-never on a reply, and I don't generally sign them unless to add other contact information.
Am I obliviously rude in this regard, or are they being backward and old-fashioned?
I am at odds with one of the big things they kept reiterating, and I'm curious about the views of my Loyal Readership.
Copied from the manual:
Creating an email is much like writing a letter. You need:
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It has always been my belief that email requires neither a salutation nor a closing because the names of the addressee and sender are right there in the header; I liken email to verbal conversation. To some degree I do use greetings, especially when the email is a new start to a conversation or I haven't communicated with the recipient in a long time, but only on the first one in a thread, very-rarely-to-never on a reply, and I don't generally sign them unless to add other contact information.
Am I obliviously rude in this regard, or are they being backward and old-fashioned?
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no subject
Date: 2009-04-01 03:47 am (UTC)If there is more then one person on the e-mail, address by name the people who need to take an action. Do not expect them to know that you are talking directly at them just because their name it in the To: line and not the CC: line. This is a hard learned CYA technique.
"It says right here 'Jane, please contact the customer and tell them we can't do it till they sign the contract'. What part of that didn't you understand, Jane?"
For daily BSing "Wanna do lunch?" is enough.
In other words, make the style match the topic and audience.